Common Support FAQ

Wireless: 

Our wireless broadband is fully mobile, so all you have to do is unplug the router and bring it with you! This will work anywhere in the Republic of Ireland. If you find the service is not as good as it used to be in the old home, do not worry. Get onto us, and we can send you a new SIM that is connected to a different mast. Your old network might be congested, or the transmitter is simply too far away. Don’t forget to get in touch to let us know your new address so we have your records up to date. 

Fibre: Get in touch with support, and we can check if fibre broadband is available in the new home. We should be able to get you installed or transferred over if it is. If not, we have many other options available that should suit.

Satellite: Get in touch with Support and see about transferring the equipment to the new home.

You can do this by calling into accounts directly by calling 01 211 86 53 and pressing option 3.

If you missed a payment, you can call our accounts or support team and make the missed payment over the secure line. Failure to do so may result in another attempt being made by your bank, which will have an extra charge and may also affect your credit rating.

We are happy to help address any concerns you might have with your service. We are dedicated to making sure you are happy and will try everything in our power to improve it for you.

If you wish to cancel within your contract, you will be subject to an early termination fee, which is outlined in your contract. This fee may vary depending on the service you have and how long is left of your contract. For Wireless our early termination fee is capped at €200. For Fibre, the Maximum termination fee is €399.

Great news! We are also a fibre provider, so we can swap you over to our fibre line. To get all the information, just call our office, and we will happily go through the next steps to get you connected.