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In a year where customer service has never been more vital, Rural WiFi once again shines as the beacon of excellence in the consumer industry.

The bonkers.ie National Consumer Awards recognise companies that offer exceptional value and services to consumers. Securing the Best Customer Service award for the second consecutive year at The 2024 bonkers.ie Awards is a testament to our unwavering dedication to our customers’ needs.

The event was a celebration, showcasing the pinnacle of consumer-centric businesses in Ireland, and we are thrilled to have been recognised among such esteemed company including An Post, Pure Telecom, Electric Ireland, Flo Gas, Imagine, PTSB, and SSE Airtricity. Winning this award is a culmination of our team’s efforts and dedication to excellence. 

“PTSB, Vodafone, Rural WiFi and Revolut were some of the big winners on the night. Rural WiFi won best customer service for the second year running, with the judges commending the company’s small but focussed team which takes a hugely customer-centric approach to all aspects of its business.” Bonkers.ie

What the judges had to say!

At Rural WiFi, our approach to customer service is defined by several key principles:

Listening: We value the feedback of our customers and actively use it to enhance our offerings and processes.

Empowerment: Our team is empowered to make decisions and solve problems independently, ensuring swift and effective resolutions.

Personalisation: Each customer is treated as an individual, and we strive to personalise their experience based on their preferences and needs.

Proactivity: We anticipate and address issues before they escalate, ensuring a seamless experience for our customers. 

Going Above & Beyond: We consistently exceed expectations, going the extra mile to deliver exceptional service.

In addition to our team’s dedication, winning this award is a testament to the hard work and commitment of every member of the Rural WiFi team. Each individual has played a vital role in ensuring that Rural WiFi remains a leader in providing the best customer service.

The event was a fantastic opportunity for our team to come together and celebrate their hard work and achievements. Congratulations to everyone at Rural WiFi it is their dedication and commitment to providing exceptional customer service that has won the award for the second year in a row. Well done, everyone!Additionally, we were honoured to be nominated alongside other industry giants for the Best Broadband Provider award, including Sky, Vodafone, Eir, Pure Telecom, Three, and Virgin Media. This further underscores our position as a leader in the industry and motivates us to continue striving for excellence in all aspects of our business.

As we move forward, we remain steadfast in our commitment to delivering outstanding customer service and are grateful for the continued support of our valued customers and partners.

We are also thrilled to announce that we secured the winning bid for the incredible grand slam jersey at the annual Bonkers Awards ceremony! It’s an honour to support the mental health charity Gerri’s Place through this auction. This jersey holds immense significance, symbolising both sporting excellence and our commitment to charitable causes. We’re excited to have the opportunity to cherish it while contributing to a worthy cause. Thank you to everyone for your unwavering support!

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customer Testimonials

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Aoibhínn

12 September

Very easy company to deal with, we live in an area with no service and I tried a lot of different companies and no one could get WiFi to our area. I got my WiFi this week and it’s working perfectly, we are delighted with it.

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Kate

23 September 2022

Really lovely company to deal with. Dylan in particular was very helpful and accommodating!! Great service & WIFI.

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David

5 September 2022

I have found Rural Wifi to be very responsive and they offer a great service. Unlike other providers you can get through to them very quickly and you get to talk to a helpful person!

awards & Certificates

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