“In a year marked by external pressure, customer service is more important than ever. And one company stood out for its customer-led approach – Rural Wifi.
Sky, permanent tsb and Rural WiFi were all big winners at The 2023 bonkers.ie Awards.
Rural WiFi won for best customer service, with the judges commending the company’s small but focused team which takes a hugely customer-centric approach to all aspects of its business.” – Daragh Cassidy (MSc) bonkers.ie
What a fantastic night at the bonkers.ie National Consumer Awards, the biggest consumer awards night of the year!
This award shines a light on our fantastic team and our company’s ethos and values in striving to be the best!
The Rural WiFi approach to customer service
Listen
An open line of communication with our customers and take their feedback seriously. We use customer feedback to improve our products, services, and processes.
Empower
We empower our employees to make decisions, solve problems independently and offer them the training and resources they need to do their jobs effectively.
Personal
We treat our customers like individuals, not just a number. We get to know them, remember their preferences, and personalise their experience whenever possible.
Proactive
We don’t wait for our customers to come to us with a problem. Instead, we proactively identify and resolve issues before they become more significant problems.
- Above & Beyond
We provide our customers with a level of service that exceeds their expectations.
Being nominated and winning “Best Customer Service” on the night among such high-profile names like An Post, Credit Union, DigiWeb, Electric Ireland, Flo Gas, Pure Telecom, and SSE Airtricity confirms that our efforts to provide the best possible customer experience have been noticed and appreciated. It’s a moment of pride and celebration for everyone involved at Rural WiFi.
It’s validation of all the hard work, long hours, and challenges our team have overcome to provide the best possible service to our customers.
Winning the Best Customer Service Award at the Bonkers National Consumer awards has solidified Rural WiFi as part of a community of businesses with the same commitment to excellence in customer service.
