Rural WiFI Bonkers.ie 2023 awards

“In a year marked by external pressure, customer service is more important than ever. And one company stood out for its customer-led approach – Rural Wifi.

Sky, permanent tsb and Rural WiFi were all big winners at The 2023 bonkers.ie Awards.

Rural WiFi won for best customer service, with the judges commending the company’s small but focused team which takes a hugely customer-centric approach to all aspects of its business.” – Daragh Cassidy (MSc) bonkers.ie

What a fantastic night at the bonkers.ie National Consumer Awards, the biggest consumer awards night of the year!

This award shines a light on our fantastic team and our company’s ethos and values in striving to be the best!

The Rural WiFi approach to customer service



An open line of communication with our customers and take their feedback seriously. We use customer feedback to improve our products, services, and processes.



We empower our employees to make decisions, solve problems independently and offer them the training and resources they need to do their jobs effectively.



We treat our customers like individuals, not just a number. We get to know them, remember their preferences, and personalise their experience whenever possible.



We don’t wait for our customers to come to us with a problem. Instead, we proactively identify and resolve issues before they become more significant problems.


  1. Above & Beyond

We provide our customers with a level of service that exceeds their expectations.

Being nominated and winning “Best Customer Service” on the night among such high-profile names like An Post, Credit Union, DigiWeb, Electric Ireland, Flo Gas, Pure Telecom, and SSE Airtricity confirms that our efforts to provide the best possible customer experience have been noticed and appreciated. It’s a moment of pride and celebration for everyone involved at Rural WiFi.

It’s validation of all the hard work, long hours, and challenges our team have overcome to provide the best possible service to our customers.

Winning the Best Customer Service Award at the Bonkers National Consumer awards has solidified Rural WiFi as part of a community of businesses with the same commitment to excellence in customer service.

customer Testimonials

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March 2024

Very happy and highly recommend. Last month we were looking for a new internet provider and spent some time reading reviews of the providers in our area. After readig them and talking about our choices, my wife and I liked the reviews of Rural Wifi, they had lots of them and the comments were very positive. So after all our research, we made our decision and are very happy with it. They offer great service which is hard to find these days and they also have a wonderful and friendly customer service team when you need them

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February 2024

Good customer support. Easy to get a response by telephone. Prompt assistance and installation. Good broadband coverage, despite residing in a 'black spot'.

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February 2024

Amazing service! I’ve had Rural WiFi for the past 2 years and I would have been lost without it. Such a great service and amazing customer service too. Never had a days trouble with it at all.

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February 2024

Excellent, reliable company I have been with Rural WiFi for a number of years now. I have found them to be extremely reliable and reasonably priced. I live in the countryside and have forestry around my house. I tried a few companies before I found Rural WiFi, they are the only company that got us connected at a decent speed, even the landline speed was extremely slow (not fiberoptic) through eircom. Rural WiFi customer service is one of the best I've ever dealt with. They return a call or email when they say they will, they deal with the issue promptly and professionally. I recommend Rural WiFi 100%

awards & Certificates

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